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AI-Drafted Message Replies

The AI assistant reads incoming patient messages, considers clinical context, and drafts a suggested reply for clinician review.

Responding to patient messages is one of the most time-consuming parts of running a DPC practice. The AI assistant helps by drafting replies that clinicians can review, edit, and send. Drafts are based on the patient's message, their clinical history, and your practice's tone and communication preferences.

This page covers how AI-drafted replies work in detail, including what information the AI uses, how drafts appear in the messaging workflow, and how to provide feedback that improves future drafts. No draft is sent to a patient without explicit clinician approval.

The AI handles routine responses well — refill confirmations, appointment follow-ups, and common health questions. Clinicians should write original responses for complex clinical discussions or sensitive topics.

How Drafts Are Generated

Reviewing a Draft

Draft Quality and Accuracy

Providing Feedback

Turning AI Drafts On or Off

Need Help?

If you have questions about AI-drafted replies, reach out to the DPC Pro support team at support@dpcpro.com or visit the troubleshooting guide.