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Automated Payment Recovery

When payments fail, the AI assistant can reach out to patients, prompt them to update their payment method, and coordinate retries — recovering revenue without manual effort from your team.

Failed payments are one of the most common administrative headaches in DPC practices. The AI assistant automates the recovery process by sending personalized outreach to patients with failed payments, guiding them to update their payment information, and scheduling retries at optimal intervals.

This page covers how automated payment recovery works, what messages patients receive, and how to monitor recovery results. The AI follows your practice's dunning policies and escalates to your team when automated recovery is not successful.

Automated recovery typically resolves a significant portion of failed payments before a team member needs to intervene.

How Automated Recovery Works

Patient Outreach Messages

Recovery Timeline

Monitoring Recovery Results

Configuring Recovery Behavior

Need Help?

If you have questions about automated payment recovery, reach out to the DPC Pro support team at support@dpcpro.com or visit the troubleshooting guide.