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Cancellations and Membership Changes

When patients need to cancel, pause, or switch plans, DPC Pro handles the billing adjustments and keeps a clear record of every change.

Membership changes are a normal part of running a DPC practice. Patients move, change financial circumstances, or want to adjust their coverage level. DPC Pro supports cancellations, pauses, and plan changes with configurable effective dates and automatic proration.

This page covers each type of membership change, what happens to billing when a change takes effect, and how to communicate changes to patients. Every membership change is logged in the patient's billing history for your records.

Whether a patient is downgrading to a lower tier, pausing membership for a few months, or cancelling entirely, you control the timing and terms.

Cancel a Membership

Pause a Membership

Change a Patient's Plan

Membership Change History

Reactivate a Cancelled Membership

Need Help?

If you need assistance with a membership change, reach out to the DPC Pro support team at support@dpcpro.com or visit the troubleshooting guide.