Handle Failed Payments¶
When a payment fails, DPC Pro automatically retries the charge and notifies the patient — giving your practice tools to recover revenue without manual follow-up.
Payment failures happen. Cards expire, bank accounts have insufficient funds, and payment processors occasionally decline transactions. DPC Pro includes built-in retry logic and dunning workflows that handle most failed payments automatically, reducing the administrative burden on your team.
This page covers what happens when a payment fails, how the automatic retry schedule works, what notifications patients receive, and how you can intervene manually when automated recovery is not enough. You will also learn how to configure dunning settings to match your practice's policies.
Tracking failed payments and recovery rates is essential for maintaining predictable revenue. The billing dashboard surfaces at-risk memberships so you can act before patients lapse.
What Happens When a Payment Fails¶
Automatic Retry Schedule¶
Patient Notifications¶
Manual Payment Recovery¶
Dunning Configuration¶
Related Pages¶
- Create and Manage Membership Plans
- Individual Memberships
- Family Memberships and Dependents
- Employer Group Plans
- Add-On Charges
- Payment Processing and Receipts
- Cancellations and Membership Changes
- Billing Reports and Revenue Visibility
Need Help?¶
If you need assistance recovering a failed payment, reach out to the DPC Pro support team at support@dpcpro.com or visit the troubleshooting guide.