After-Hours Communication¶
After-hours settings control what patients see when they message outside business hours and how your team is notified of urgent communications.
DPC patients value access to their provider, but your team needs boundaries. DPC Pro lets you configure after-hours behavior — including auto-reply messages, urgency routing, and notification rules — so patients get an appropriate response and clinicians are not interrupted unnecessarily.
This page covers how to set up after-hours messaging rules, craft auto-reply messages, and define what constitutes an urgent message that should bypass normal routing. You will also learn how to adjust these settings for holidays and vacation coverage.
Clear after-hours communication policies improve patient satisfaction and protect your team's work-life balance.
Define Business Hours for Messaging¶
Auto-Reply Messages¶
Urgency Routing¶
Clinician Notification Preferences¶
Holiday and Vacation Coverage¶
Related Pages¶
Need Help?¶
If you need assistance configuring after-hours communication, reach out to the DPC Pro support team at support@dpcpro.com or visit the troubleshooting guide.