Send and Receive Messages¶
DPC Pro messaging gives your team a secure channel to communicate with patients — for clinical questions, follow-ups, and administrative coordination.
Messaging is a core part of the DPC care model. Patients expect to reach their provider without navigating a phone tree, and clinicians need a record of every conversation. DPC Pro's messaging system supports threaded conversations between your team and patients, with all messages stored in the patient's record.
This page covers how to send and receive messages, manage your inbox, and keep conversations organized. Messages can include text, attached files, and links. All messages are encrypted and HIPAA-compliant.
Staff and clinicians share access to the practice inbox, so messages can be routed to the right person based on the topic.
The Practice Inbox¶
Send a New Message¶
Reply to a Patient Message¶
Message Routing and Assignment¶
Message Status and Read Receipts¶
Related Pages¶
Need Help?¶
If you run into messaging issues, reach out to the DPC Pro support team at support@dpcpro.com or visit the troubleshooting guide.