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SMS and Email Notifications

DPC Pro sends SMS and email notifications to keep patients informed about appointments, billing, and messages from your practice.

Notifications are the bridge between your practice and your patients outside of visits. DPC Pro can send appointment reminders, billing receipts, payment failure alerts, new message alerts, and practice announcements through email, SMS, or both.

This page covers how to configure notification settings at the practice level, what types of notifications are available, and how patients can manage their own preferences. Getting notifications right reduces no-shows, speeds up payment recovery, and keeps patients engaged with your practice.

All SMS and email notifications comply with opt-in/opt-out regulations and HIPAA requirements for protected health information.

Notification Types

Practice-Level Settings

SMS Configuration

Email Configuration

Patient Preference Overrides

Need Help?

If you run into notification issues, reach out to the DPC Pro support team at support@dpcpro.com or visit the troubleshooting guide.