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Membership Status and Coverage

Every patient in DPC Pro has a membership status that reflects their current enrollment and billing standing.

Membership status tells your team whether a patient is actively covered, behind on payment, on a temporary pause, or no longer enrolled. DPC Pro updates membership status automatically based on billing events, but managers can also change status manually when needed.

This page explains each membership status, what triggers status changes, and how status affects a patient's access to scheduling, messaging, and other features. Your team can filter the patient roster by status to quickly identify patients who need attention.

Understanding membership status is essential for front-desk staff who schedule visits and for managers who monitor revenue and patient retention.

Membership Statuses Explained

How Status Changes

Status and Feature Access

Filtering Patients by Status

Manually Updating Status

Need Help?

If you have questions about a patient's membership status, reach out to the DPC Pro support team at support@dpcpro.com or visit the troubleshooting guide.